Welcome to Mavigun Store’s FAQ page.
Find answers to common questions about products, orders, payments, shipping, returns, and support.
General Questions
What products do you sell?
Mavigun Store offers a wide range of premium bathroom and kitchen products, including sanitaryware, faucets, bathroom accessories, kitchen sinks, fittings, and other home improvement products from trusted brands.
Are all products available in stock?
Product availability may vary depending on stock levels. If a product is unavailable, it will be updated on the product page or you can contact our support team for availability details.
Are the products genuine and original?
Yes. We source products from authorized suppliers and provide genuine products with applicable brand warranty support.
Orders & Payments
How can I place an order?
You can place an order by:
- Selecting your desired product.
- Adding it to your cart.
- Proceeding to checkout.
- Providing your shipping details.
- Completing the payment.
Once your order is confirmed, you will receive an order confirmation email.
What payment methods do you accept?
We accept secure online payments through available payment gateways, including:
Other available payment options during checkout
- Credit Cards
- Debit Cards
- UPI Payments
- Net Banking
- Other available payment options during checkout
Is it safe to make payments on Mavigun Store?
Yes. All payments are processed through secure and trusted payment gateways. Your payment information is protected and not stored by us.
Can I cancel my order after placing it?
Order cancellation may be possible if the order has not been processed or shipped.
Please contact our customer support team as soon as possible with your order details.
Shipping & Delivery
How long will it take to receive my order?
Orders are generally delivered within 3–7 business days depending on your location, product availability, and courier service.
Large or fragile products may require additional handling time.
How can I track my order?
Once your order is shipped, we will send you shipment details including courier information and tracking details to your registered email address.
Do you provide delivery across India?
Yes, Mavigun Store provides delivery across India. Delivery availability may depend on courier coverage and product type.
What should I do if my order is delayed?
If your order is delayed beyond the expected delivery period, please contact our support team with your order number. We will check with the courier partner and assist you.
Product Questions
Do products come with warranty?
Yes. Warranty coverage depends on the manufacturer and product category. Warranty details are mentioned on the product page wherever applicable.
Do you provide installation services?
Installation services depend on the product and location. Please contact our support team to check availability in your area.
How do I choose the right product for my bathroom or kitchen?
You can contact our support team for assistance with product selection, measurements, compatibility, and design recommendations.
Are product colors and images accurate?
We make every effort to display product images accurately. However, slight variations in color may occur due to screen settings and lighting conditions.
Returns & Refunds
What is your return policy?
Products can be returned according to our Return Policy terms. Please review our Return Policy page for eligibility, timelines, and conditions.
How do I request a return?
To request a return, contact us with your order details. Once your request is reviewed and approved, we will email you the return shipment details and instructions.
When will I receive my refund?
Refunds are processed after the returned product is received and inspected. The refund timeline may vary depending on your payment method and bank processing time.
What if I receive a damaged product?
If you receive a damaged or incorrect product:
- Contact us within 48 hours of delivery.
- Share your order number and clear images/videos of the package and product.
Our team will review the issue and assist you with the resolution.
Account & Support
Do I need an account to place an order?
No. You may place an order as a guest if available. Creating an account helps you track orders, manage addresses, and view your purchase history.
I forgot my account password. What should I do?
Click on the “Forgot Password” option on the login page and follow the instructions to reset your password.
How can I contact Mavigun Store?
For any questions or assistance, please contact our customer support team through the contact information provided on our website.
Still have questions?
Our support team is always happy to help you with product information, orders, and after-sales assistance.